Every purchase made through www.hautefitted.com requires immediate payment via our secure checkout system, designed to provide you with a smooth and protected transaction experience. We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal for your convenience. Your payment must be fully authorized before we begin the gentle process of preparing your order for shipment. In the rare event that payment authorization encounters difficulties, we reserve the right to cancel the order to ensure the security of your financial information. For our international customers, please be aware that currency conversion fees may apply based on your financial institution's policies, though we strive to make every transaction as transparent and nurturing as possible. Our commitment to your satisfaction begins from the very first click, ensuring that each step of your purchase journey feels as comforting and reliable as our products themselves.
Once your order is successfully placed, you will receive an automated confirmation email sent to the address you provided during checkout. This email serves as your official receipt and includes comprehensive details about your purchase, such as item descriptions, pricing breakdown, and shipping information. We encourage you to review this confirmation thoroughly, as it represents the binding agreement between you and our brand, crafted to ensure clarity and trust. Should you notice any discrepancies or have questions about your order, please reach out to our dedicated customer service team at [email protected] within 24 hours of placing your order. Our team is here to provide the same level of care and attention that goes into formulating our products, ensuring that your experience is as revitalizing and secure as the skincare solutions we offer.
While we diligently maintain real-time inventory tracking to reflect accurate stock levels, occasional overselling may occur due to high demand for our cherished products. In such rare instances, we will notify you via email within 48 hours of your purchase, offering you the option to wait for a restock—typically requiring 2-3 weeks—or receive a full, hassle-free refund. We cannot guarantee the availability of any specific product variant, as our inventory is subject to change until your order is fully processed and shipped. Our fulfillment process is designed to be as gentle and reliable as our formulations, ensuring that every item you receive has been handled with the utmost care and attention to detail, much like the way we craft our skincare essentials to nurture and protect your skin.
Orders typically require 3-5 business days for processing before they are carefully prepared for shipment. During peak seasons or promotional periods, this processing time may extend to 5-7 business days to ensure that every package meets our high standards of quality and care. Once your order has been dispatched, domestic deliveries generally arrive within 7-14 business days, while international shipments may take 14-21 business days, depending on customs clearance procedures. You will receive a shipping confirmation email with tracking details once your order leaves our facility, allowing you to follow its journey to your doorstep. Please note that while we strive for timely delivery, we are not responsible for delays caused by carriers or customs authorities, though we remain committed to supporting you throughout the shipping process with the same dedication we apply to creating our deeply nourishing and soothing products.
We gladly accept returns within 21 days of delivery for store credit or exchange, provided the items are unused, unopened, and in their original packaging with all seals intact. This extended return window reflects our commitment to your satisfaction and allows you to experience our products with confidence. Final sale items and certain accessories are non-returnable to maintain product integrity. To initiate a return, please email [email protected] with your order number and reason for return; our team will provide detailed instructions and, if eligible, a prepaid return label. Refunds for approved returns will be processed within 10 business days of our receipt of the returned items. Please note that customers are responsible for return shipping costs unless the return is due to an error on our part, as we aim to handle every interaction with the same gentle and reassuring approach that defines our brand.
All prices are displayed in USD and include applicable value-added taxes where required by law, ensuring transparency and ease for our global community. We reserve the right to adjust prices without prior notice in response to market fluctuations, currency changes, or supplier cost variations, though we always strive to maintain the accessible luxury that our products represent. If you placed an order before a price adjustment, you will be charged the amount shown at checkout, honoring the agreement made at the time of purchase. Promotional discounts cannot be combined unless explicitly stated, allowing us to offer fair and consistent value. For international orders, any duties, taxes, or customs fees are the customer's responsibility, as we focus on delivering our meticulously crafted products to your door with the same care and precision that goes into every bottle and jar.
For any questions or concerns regarding your purchase, our compassionate customer service team is here to assist you at [email protected]. We typically respond within 48 hours during business days, providing support that mirrors the soothing and rejuvenating qualities of our skincare line. When reaching out, please include your order number and relevant details to help us address your needs efficiently and personally. Business Address: Phone:
