Every Hautefitted order receives gentle, meticulous care during our quality verification process to ensure the nourishing integrity of our products. Due to our commitment to using deeply hydrating formulations and premium ingredients that require special handling, order processing typically takes 3-5 business days—extended beyond standard timelines to guarantee the pristine condition of your skincare treasures. During peak seasons, this may extend to 5-7 business days to maintain our quality standards. Order cancellations are only possible within 48 hours of purchase by emailing [email protected]. Beyond this gentle grace period, your order enters our specialized preparation phase and cannot be canceled, though our extended return window provides ample flexibility for your comfort and convenience.
We stand behind the transformative, rejuvenating power of our formulations with complete confidence. You may return unopened, factory-sealed items in their original protective packaging within 30 days of delivery—significantly extended beyond industry standards to accommodate your skin's adjustment period. For exchanges, we offer 45 days to ensure you find the perfect nurturing match for your skincare needs, accounting for potential shipping delays with our delicate, active-ingredient-rich products. Simply initiate your return through www.hautefitted.com and select your preferred exchange option. Please note that personalized skincare sets, opened products, and items marked "Final Sale" for preservation reasons cannot be returned for safety and hygiene considerations.
To maintain the luxurious purity and safety standards of our nurturing formulations, all returns must demonstrate: (1) Factory seals completely intact with no signs of tampering or product exposure (2) Original outer packaging and protective materials included without damage (3) All security seals and freshness indicators perfectly preserved. Our quality team conducts comprehensive three-stage inspections upon receipt, focusing on product integrity and safety protocols. Items failing our gentle but thorough inspection will be returned to you at your expense within 14 business days, accompanied by a detailed condition report explaining our findings to ensure complete transparency in our protective process.
Refunds typically process within 10-14 business days after we receive and verify your return—this extended timeframe allows for our meticulous quality assessment and ensures the safety standards of our returned inventory. The refund amount excludes original shipping fees and any applicable return shipping charges, as these represent services already rendered. For payments made through PayPal or credit cards, please allow an additional 3-5 banking days for the funds to gently appear in your account, as financial institutions require this processing period to complete the transfer securely and accurately.
Customers are responsible for return shipping costs unless the return results from our error (incorrect product shipment or damaged during transit). We strongly recommend using insured, tracked shipping methods with temperature control where appropriate—Hautefitted cannot be held responsible for return packages lost in transit or exposed to conditions that might compromise product integrity. For exchanges exceeding $250 in value, we provide complimentary prepaid shipping labels with appropriate protective packaging (deducted from your refund if the label remains unused to cover administrative and material costs).
Report any quality concerns or compromised packaging within 10 days of delivery by emailing [email protected] with clear photographs or videos demonstrating the issue. Our nurturing customer care team will arrange complimentary return shipping with proper handling instructions and expedite your replacement (subject to availability) or issue a complete refund including original shipping costs. This compassionate exception to our standard policy reflects our unwavering commitment to delivering only the highest quality, perfectly preserved skincare experiences to our valued customers.
Custom-blended formulations, personalized skincare regimens, and products requiring refrigeration are considered final sale for safety and preservation reasons. For holiday season purchases (November 20 through December 31), our return window gently extends to January 31 to accommodate gift-giving timelines. Professional-grade treatment collections and prescription-strength products have separate policies—please consult your skincare specialist. Hautefitted reserves the right to refuse returns from customers demonstrating excessive return patterns (exceeding 35% of total orders) to maintain the integrity and safety of our inventory for all clients.
For return authorization or policy clarification, contact our Skincare Concierge Team at [email protected] (response within 48 hours during business days). Please include your order number and relevant photographs for damaged items. Visit www.hautefitted.com for live chat support during standard business hours EST, where our trained specialists can provide gentle guidance through the return process while addressing any concerns about product compatibility or usage.
