Our carefully formulated skincare products are created in limited batches to ensure freshness and potency. Should an item become unavailable after your purchase, we will notify you within 3 business days with these gentle solutions: (1) priority access to our next batch with similar nourishing properties, (2) full refund processed within 5 business days, or (3) store credit with 15% additional value for your future skincare needs. This approach reflects our commitment to quality formulations and careful production while ensuring your complete satisfaction with our revitalizing products.
All prices are displayed in USD and final at checkout. We maintain transparent pricing for our premium ingredients and advanced formulations. In rare cases of pricing discrepancies, we reserve the right to cancel orders and will notify you within 3 business days. For any canceled orders due to pricing issues, we offer a 20% discount code as compensation for the inconvenience, maintaining our brand's integrity and commitment to fair value for our deeply nourishing products.
Each skincare order undergoes careful quality inspection and secure packaging to preserve product integrity. Standard processing takes 3-5 business days, while during peak seasons processing may require 5-7 business days to ensure proper handling of our delicate formulations. You will receive detailed tracking information via email once your package ships. For specialty items requiring additional preparation time, estimated delivery windows will be clearly displayed during checkout to maintain transparency and manage your expectations for receiving our gentle, effective products.
We utilize specialized shipping partners to ensure your skincare products arrive in perfect condition, protected from extreme temperatures. Domestic shipments typically require 10-18 business days after processing completion, while international deliveries may take 18-28 business days. All international packages include temperature-controlled packaging where necessary and prepaid customs documentation with accurate product valuations to prevent delays - essential for maintaining the efficacy of our active formulations during transit to our global community seeking transformative skincare results.
We accept returns within 21 days of delivery for store credit or exchange to ensure you find the perfect products for your skincare needs. Products must be unopened, in original packaging with safety seals intact. Return processing may take 10-14 business days after we receive your package. For quality and safety assurance, all returned items undergo thorough inspection before approval. Opened skincare products cannot be accepted for returns due to health and safety regulations, preserving the integrity and safety of our nourishing formulations for all customers.
All product formulations, ingredient combinations, visual content including product photography, educational materials, and packaging designs are protected intellectual property. Unauthorized commercial use, replication of our formulas, or using our imagery for third-party sales is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's distinctive approach to gentle yet effective skincare and maintain the trust our community places in our revitalizing products.
Our skincare specialists are available via email at [email protected] for any inquiries regarding product selection, usage recommendations, or concerns. Response time is typically within 3 business days (may extend to 5 days during high-volume periods). For urgent matters regarding existing orders or skin reactions, please include your order number in the subject line and detailed description of your concern. We value thoughtful, personalized communication that matches our brand's caring approach to skincare wellness and your journey to healthier, nourished skin.
